End User Support & Technology Staffing Solutions
In today's ever-changing business world, it is important for a service organization to be creative and flexible in order to satisfy the customer's ever-changing IT needs. As a strategic partner with your organization, ISS will develop, fit, and deliver a customized support solution and technology staffing plan to meet your specific needs, as well as adjust to anticipated changes and future requirements.
From desktop support to help desk staff, our IT consultants provide quality end user support to businesses of any size. Choose ISS to supplement or expand your technology team and ensure skilled individuals dedicated to making the most of your needs.
Desktop Support
We assign qualified support staff to you full time to help resolve all software and hardware issues at your location. ISS Desktop Support Staff are proficient with various operating systems, hardware diagnosis, and application software, and they can even be trained on custom software applications when necessary. The support staff we assign to you possess both the hardware and software skills necessary to meet all your needs. They are trained in software such as:
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- Office 2016/365/2013/2010
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Help Desk
Our Help Desk staff can resolve problems with software and other technical issues over the phone or via remote desktop communication. They're available 24/7 and have unique abilities and expertise, allowing them to easily diagnose and solve most technical problems, greatly reducing downtime and maximizing productivity at your workplace. All Help Desk staff members possess excellent customer relations and communication skills. They are all kept up-to-date on their training and certifications across a wide variety of software products.
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Coordinators/Adminstrators
Whether you require technical coordinators or administrative staff, ISS can provide resources with just the right blend of technical administrative and customer relation skills to fit your specific needs.
TECHNOLOGY STAFFING
We have qualified staff available to augment and fill your technology staff requirements for IT projects or daily support needs in short- and long-term assignments, all with direct hire options. We ensure that all assigned staff have the requisite skills and experience, along with a personality that will meet the needs of your company and culture. Through our staffing services program, we supply you with the additional expertise you need across a range of positions.
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