FACILITIES AND RESOURCES

ISS has a service and support team consisting of highly qualified personnel possessing various software, network and technology skill sets and experience. Within our headquarters we have a Central Help Desk Center that operates 24- hours per day, 7-days per week and can be accessed via a toll free, 800- number. We have a technical support department that comprises over fifty years of experience supporting a wide range of software and hardware products. At the nucleus of our support operations and capabilities is a full scale technical staffing division with seasoned expert recruiters, provisioning highly skilled and qualified staff to meet our client’s needs.

Service Capabilities and Experience

ISS has extensive knowledge and experience in supporting clients with a wide range of products and technology staffing needs across diverse territories through performance driven contracts. Our services include technical staffing, desktop support, help desk services, network and server support, equipment configuration, imaging and deployment services, IMAC and asset management services, as well as break-fix repair and special project services. All ISS contracts are customized to fit the unique needs of each individual client.

ISS Support contracts entail effective and prompt staff provisioning to deliver end user support and infrastructure services. Assigned staffs provide a combination of help desk, desktop and server support, software/hardware support, deployments/migrations and IT services on a wide mix of multi-vendor products. IT environments vary in size with seats and equipment quantities ranging from 5,000 up to 40,000 users/devices.